Legal information
Terms, Privacy and Cookies
Last updated: 7 October 2026
1. Identification of MaterClinic
The website mater-clinic.com is operated by MaterClinic, Lda., NIPC 519 070 224, trading as MaterClinic, with its registered address and establishment at Rua Alexandre Cabral, no. 8C, 2820-508 Charneca de Caparica, Portugal.
The establishment is registered with the Portuguese Health Regulatory Authority — Entidade Reguladora da Saúde (ERS) — under no. E180391 and holds operating licence no. 26608/2026.
Contact details:
Email: materclinic2@gmail.com
Telephone: +351 935 608 833 — call to the Portuguese mobile network.
The regulatory authority responsible for healthcare services is the Entidade Reguladora da Saúde, available at https://www.ers.pt/.
2. Purpose and scope of these terms
These Terms and Conditions govern the use of the website, requests for information or appointments, and the purchase of services provided by MaterClinic.
Some services may be subject to specific conditions concerning their content, duration, price, travel, participation, payment or cancellation. Those conditions are communicated before confirmation and supplement these Terms and Conditions.
No subsequent amendment to these Terms and Conditions will retroactively change a previously confirmed agreement.
3. Information provided on the website
MaterClinic aims to provide clear, accurate and up-to-date information. However, educational content made available through the website, blog, newsletter or social media is general in nature and does not replace an individual assessment, diagnosis, clinical follow-up or advice provided by a qualified professional.
The provision of care depends on the individual situation, professional assessment, clinical indications and available capacity. No specific clinical outcome is guaranteed.
Forms, email, telephone and social media are not emergency channels and do not guarantee an immediate response. In an emergency, call 112.
4. Requests for information, appointments and enrolments
Submitting a form, email or message does not automatically confirm an appointment, home visit, session or course enrolment.
An appointment or enrolment is only confirmed after MaterClinic has expressly communicated that confirmation and the following have been agreed:
- the requested service;
- the date and time;
- the location or format;
- the price;
- the payment conditions;
- any applicable travel costs;
- the applicable amendment, cancellation and refund conditions.
The person requesting the service must provide accurate information and the details required to organise the appointment. The information requested must be limited to what is necessary to respond, confirm and provide the service.
When an appointment concerns a child or another dependent person, the request must be made by someone legally entitled to do so.
5. Prices, payments and invoicing
Prices are communicated before the service is confirmed and include legally applicable taxes unless expressly stated otherwise.
Home visits may be subject to travel charges or geographical limitations. The coverage area, availability and any additional charges will be communicated before confirmation.
Payment methods and deadlines are communicated at the time of the appointment or enrolment. MaterClinic will not add services or costs without prior information and acceptance.
An invoice or invoice-receipt will be issued using the information provided for that purpose.
6. Consultations and home visits
Consultations and home visits may be cancelled or rescheduled without charge until 6:00 p.m. on the day before the appointment.
The request must be sent to materclinic2@gmail.com or communicated by telephone on +351 935 608 833, identifying only the appointment and the information necessary to locate it.
When a cancellation or rescheduling request is received after 6:00 p.m. on the day before the appointment, or in the event of non-attendance without notice, a charge corresponding to 50% of the scheduled service price will be payable.
If the service has been paid for in advance, MaterClinic may retain the amount corresponding to this charge and refund the remaining balance. If it has not yet been paid, payment of the charge may be requested before a new appointment is arranged.
The charge will not be applied when the absence results from a sudden and unforeseeable situation that objectively prevents attendance, provided that MaterClinic is informed as soon as reasonably possible. The circumstances will be assessed proportionately, and only the information strictly necessary to assess them may be requested.
As a reminder, MaterClinic usually sends an SMS at around midday on the day before the appointment. This SMS is an additional reminder: the appointment and cancellation deadline remain valid even if the message is not received because of a technical failure, network unavailability, an incorrect telephone number or any other circumstance not attributable to MaterClinic.
In the event of a delay, the person should contact MaterClinic as soon as possible. To avoid affecting subsequent appointments, the service will generally end at the originally scheduled time. If the delay makes it impossible to provide the service adequately or safely, it may be treated as a late cancellation and the 50% charge may apply, except in the event of a sudden and unforeseeable situation.
For home visits, the person who made the appointment must ensure that the address is correct and that someone is available to receive the professional at the agreed time. If the visit cannot be carried out because nobody is present, the address is incorrect or there is no response after reasonable attempts to make contact, this may be treated as non-attendance.
7. Childbirth and Postpartum Preparation Courses
Before enrolment, participants will be informed of the programme, duration, format, dates, location, price, conditions for the participation of a supporting person and any minimum number of participants.
Enrolment is confirmed following an initial payment corresponding to 50% of the total price. The remaining amount must be paid before the course begins unless a different payment arrangement has been agreed in writing.
Cancellation before the course begins
If cancellation is communicated at least seven consecutive days before the course begins, all amounts paid will be refunded.
When cancellation is communicated less than seven days before the course begins, MaterClinic may retain the initial payment of 50%, taking into account the reserved place and organisational costs already incurred. Any amount paid above that 50% will be refunded.
Alternatively, a transfer to another edition or date may be requested, subject to availability and the applicable course conditions. This transfer is not automatic and requires confirmation from MaterClinic.
The amount will not be retained when cancellation results from a sudden and unforeseeable situation that objectively prevents participation, including a relevant clinical change, hospital admission, premature birth or another occurrence of comparable seriousness. The circumstances will be assessed proportionately.
Cancellation after the course has begun
Once the course has begun, there is no automatic right to a refund for sessions already provided or sessions the participant did not attend.
When cancellation results from a sudden and unforeseeable situation, MaterClinic will seek a proportionate solution. This may include participation in a later edition, attendance at sessions not yet completed or a refund corresponding to services that cannot be provided.
This rule does not limit any mandatory legal rights.
Absence and recovery of sessions
Absence from a session does not automatically confer the right to an individual replacement session.
When another edition or group is offering the same session and a place is available, MaterClinic may allow the session to be recovered without additional charge. If this is not possible, the corresponding materials may be provided and questions may be answered within the limits and format established for the course.
For courses or individual sessions, requests for amendments must be submitted by 6:00 p.m. on the day before the session. Requests received after that deadline and non-attendance will generally be subject to a charge corresponding to 50% of the session price, except in the event of a sudden and unforeseeable situation.
Substitution of participants
The supporting person may be replaced by another person, provided MaterClinic is informed in advance.
Substitution of the person enrolled as the main participant requires prior confirmation and will only be possible when permitted by the nature of the course, any personalisation already carried out and personal data protection requirements.
8. Amendments or cancellation by MaterClinic
For clinical reasons, illness, professional unavailability, an insufficient number of participants or another relevant circumstance, MaterClinic may propose a change of date, time, format or professional.
The change will be communicated as soon as possible. If the proposed alternative is not accepted, the person may choose to receive a refund corresponding to the service or sessions that have not been provided.
If MaterClinic permanently cancels a service or course without providing an accepted alternative, it will refund the amounts paid in respect of anything that has not been provided.
9. Refunds
When a refund is due, it will, whenever possible, be made through the same payment method originally used, within a maximum of 14 consecutive days after the refundable amount has been confirmed.
MaterClinic may request only the information strictly necessary to make and document the refund.
No refund will be made for services that have already been fully provided, sessions that have taken place or cancellation charges legitimately applied, without prejudice to the mandatory rights of consumers or healthcare users.
10. Distance contracts and right of withdrawal
Healthcare services are excluded from part of the general legal framework applicable to distance contracts, including the general 14-day right of withdrawal provided for under that framework.
When, because of its nature, a course or other service purchased at a distance is not covered by that exclusion, the consumer has a right of withdrawal under the applicable law.
If the consumer expressly requests that the service begin during the withdrawal period and subsequently exercises that right, the consumer may be required to pay an amount proportionate to the service already provided.
When the service has been fully provided before the withdrawal period expires, following the consumer’s express request and prior acknowledgement that the right of withdrawal will consequently be lost, that right will cease in accordance with the law.
These provisions do not affect any cancellation conditions voluntarily offered by MaterClinic that are more favourable to the consumer.
11. Use of the website and intellectual property
The user must use the website lawfully and must not carry out any action intended to compromise its security, operation, availability or integrity.
The texts, images, educational materials, visual identity, logos and other content belong to MaterClinic or are used with permission. They may be consulted for personal use but may not be copied, modified, published, commercialised or used for other purposes without permission, except where such use is permitted by law.
12. Availability and external links
MaterClinic aims to keep the website available and up to date, but interruptions, technical errors or temporary unavailability may occur.
The website may contain links to pages operated by other organisations. Those organisations are responsible for their respective content, services, security and policies. The existence of a link does not mean that MaterClinic controls or fully endorses the information provided by that organisation.
Nothing in these Terms and Conditions excludes liability that cannot legally be excluded, reduces the rights of healthcare users or consumers, or limits the liability legally applicable to the care provided.
13. Complaints and dispute resolution
A complaint may be submitted directly to MaterClinic through materclinic2@gmail.com or by telephone on +351 935 608 833.
The following channels may also be used:
- the Complaints Book available at the establishment;
- the Online Complaints Book — Livro de Reclamações Eletrónico — at https://www.livroreclamacoes.pt/;
- the complaint channels of the Entidade Reguladora da Saúde at https://www.ers.pt/.
It is not necessary to complain to MaterClinic before using any of the channels provided by law.
Where a dispute concerning the provision of healthcare services remains unresolved, the Mediation or Conciliation System of the Entidade Reguladora da Saúde may be asked to intervene. This procedure is voluntary and free of charge. Information and forms are available at https://www.ers.pt/ and may be requested through mediacao@ers.pt.
For consumer services that are not excluded from the alternative consumer dispute resolution framework, the consumer may also contact the Lisbon Consumer Conflict Arbitration Centre, provided that its applicable jurisdictional requirements are met:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Telephone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: https://www.centroarbitragemlisboa.pt/
Reference to these organisations does not prevent access to the courts or make MaterClinic’s participation mandatory in any procedure that, under the applicable rules, depends on the parties’ membership or consent.
14. Personal data and cookies
The processing of personal data through the website, contact requests, appointments, enrolments and provision of services is described in Part II — Privacy Policy, set out below on this page.
The use of cookies, identifiers, pixels, tags and other similar technologies is described in Part III — Cookie Policy.
Preferences concerning optional technologies may be changed at any time through the permanent cookie management option available on the website.
Acceptance of these Terms and Conditions does not constitute consent to receive the newsletter, to personalised advertising or to the use of optional cookies.
15. Amendments to these terms
These Terms and Conditions may be updated to reflect legal, technical or service-related changes.
The applicable version is identified by the date shown at the beginning of the page. Changes will apply prospectively and will not retroactively amend contracts already entered into.
16. Applicable law
These Terms and Conditions are governed by Portuguese law, without prejudice to mandatory rules protecting consumers and healthcare users.
The courts with jurisdiction will be determined in accordance with the applicable legislation. Consumers will not be required to accept an exclusive jurisdiction other than that granted to them by law.
1. Data controller
The controller responsible for the processing of personal data is:
MaterClinic, Lda.
NIPC: 519 070 224
Address: Rua Alexandre Cabral, no. 8C, 2820-508 Charneca de Caparica, Portugal
Email: materclinic2@gmail.com
Telephone: +351 935 608 833 — call to the Portuguese mobile network
Questions concerning privacy, personal data protection or the exercise of data protection rights may be sent to the email address above, preferably using “Data protection” as the subject line.
2. Scope of this policy
This Privacy Policy explains how MaterClinic processes personal data collected through:
- the website mater-clinic.com;
- contact forms and requests for information, appointments or enrolment;
- email, telephone, SMS and WhatsApp, where the person chooses to use it;
- the newsletter;
- consultations, courses, sessions and other services;
- cookies, analytics tools and campaign measurement technologies, when authorised.
3. Personal data processed
Depending on the contact or requested service, MaterClinic may process:
- identification data, such as a name;
- contact details, such as an email address and telephone number;
- information necessary to respond to the request, including the requested service and preferred date or time;
- invoicing and payment information, where necessary;
- communications exchanged with MaterClinic;
- information necessary to book, provide and follow up services;
- data concerning health, only where necessary for the provision of care and processed by professionals subject to duties of confidentiality and professional secrecy;
- the email address and consent record of newsletter subscribers;
- technical data, such as IP address, device and browser type, pages visited, date and time of access, source of the visit and cookie preferences.
The website’s general forms should not be used to communicate detailed clinical information, unnecessary health data or urgent situations.
4. Purposes and lawful bases for processing
Personal data may be processed for the following purposes:
- responding to requests for information, contact, appointments or enrolment and taking steps requested before entering into a contract;
- confirming, organising and providing requested services;
- keeping records necessary for the provision of care, where applicable;
- managing payments, invoicing, refunds and accounting or tax obligations;
- sending administrative communications concerning appointments, changes, cancellations or purchased services;
- responding to complaints and establishing, exercising or defending legal rights;
- ensuring the operation, security and improvement of the website;
- sending the newsletter where specific consent has been given;
- measuring website use and the effectiveness of advertising campaigns where the required consent for analytical or advertising cookies has been given.
Depending on the circumstances, processing may be based on:
- the performance of a contract or steps requested before entering into a contract;
- compliance with legal obligations;
- consent;
- MaterClinic’s legitimate interests, including website security, request management, prevention of abusive use and the establishment, exercise or defence of legal rights, after considering the rights and interests of the individuals concerned;
- processing necessary for the provision of healthcare, carried out by professionals subject to professional secrecy, in relation to data concerning health.
Where processing is based on consent, that consent may be withdrawn at any time without affecting the lawfulness of processing carried out before its withdrawal.
5. Required information
Fields identified as mandatory are necessary to respond to and manage the request. If this information is not provided, MaterClinic may be unable to make contact, confirm an appointment or provide the requested service.
Newsletter subscription and acceptance of optional cookies are voluntary and are not conditions for requesting information, making an appointment or using MaterClinic’s services.
6. Recipients and service providers
Personal data may be processed, only to the extent necessary, by:
- professionals providing services through MaterClinic who are subject to confidentiality obligations;
- website hosting, maintenance, security, form, email and technical support providers;
- administrative, accounting, legal or invoicing service providers;
- newsletter management providers, such as Brevo;
- Google services effectively used on the website, including Analytics, Ads, YouTube or Maps;
- Leadzai and its technical providers when the advertising campaign is activated;
- communication providers selected by the person, such as WhatsApp;
- public, regulatory, judicial or tax authorities where disclosure is required by law.
MaterClinic does not sell personal data.
Service providers must process only the data necessary for the contracted functions and in accordance with confidentiality and data protection obligations.
7. Advertising and conversion measurement
When the Google Ads campaign is activated, measurement technologies may be used to identify actions such as page visits, successfully completed form submissions or clicks on contact methods.
These technologies must be configured so as not to transmit the following information to Google, Leadzai or other advertising platforms:
- content entered into forms;
- diagnoses or clinical information;
- information concerning pregnancy, breastfeeding or health conditions;
- names, email addresses, telephone numbers or other directly identifying information.
Optional advertising cookies and identifiers must only be activated in accordance with the choices made through the cookie banner.
MaterClinic does not use information collected through clinical forms to create advertising profiles based on health conditions.
8. International transfers
Some technology providers may process personal data outside the European Economic Area.
Where this occurs, MaterClinic will seek to use providers that ensure a legally recognised transfer mechanism, such as an adequacy decision, standard contractual clauses or other appropriate safeguards.
9. Data retention
Personal data will be retained only for as long as necessary for the purposes that justified its collection and in accordance with the applicable legal periods.
In particular:
- contact requests will be retained for the period necessary to respond, follow up the request and protect the parties’ rights;
- data relating to provided services will be retained for the applicable legal and professional periods;
- invoicing information will be retained for the period required by tax and accounting legislation;
- newsletter data will be processed until consent is withdrawn or the subscription is cancelled, although a minimum record may be retained to respect the choice not to receive further communications;
- consent records may be retained for as long as necessary to demonstrate compliance with legal obligations;
- cookies will be retained for the periods stated in the Cookie Policy and the corresponding cookie table.
Once the applicable retention period has ended, personal data will be deleted, anonymised or retained only where a legal obligation or properly justified legitimate need applies.
10. Individual rights
Under the applicable law, individuals may request:
- access to their personal data;
- rectification of inaccurate or incomplete data;
- erasure of data;
- restriction of processing;
- data portability;
- objection to processing;
- withdrawal of consent where processing is based on consent;
- information about the recipients to whom personal data has been disclosed.
The exercise of a right may be subject to legal restrictions, particularly where retention is necessary to comply with a legal obligation, maintain a healthcare record or establish, exercise or defend legal rights.
Requests may be sent to materclinic2@gmail.com. Additional information strictly necessary to verify the person’s identity may be requested.
Individuals may also lodge a complaint with the Portuguese Data Protection Authority — Comissão Nacional de Proteção de Dados — at https://www.cnpd.pt/.
11. Newsletter and promotional communications
Newsletter subscription is voluntary and independent of any request for information, appointment, enrolment or provision of care.
Submitting a contact or appointment form does not automatically subscribe the person to the newsletter.
Newsletter communications include an option to unsubscribe. Consent may also be withdrawn by sending a request to materclinic2@gmail.com.
Waiting list: when you join the waiting list, we process your name, email address, mobile number (if you provide it), the service you are interested in and, if you provide them, your expected due date or your baby's age, on the basis of your consent and solely to contact you about available places. This data is deleted by 31 March 2027 if no appointment is made, or earlier at your request.
12. Children and dependent persons
Where a request concerns a child, newborn baby or another dependent person, the information must be provided by someone legally entitled to make the request.
The information collected must be limited to what is necessary to respond and provide the service.
13. Security and confidentiality
MaterClinic applies technical and organisational measures intended to protect personal data against unauthorised access, alteration, loss, disclosure or destruction.
No electronic system is completely secure. Forms, email, WhatsApp and social media should therefore not be used to communicate urgent situations or clinical information that is not necessary for the initial request.
14. Automated decision-making
MaterClinic does not make decisions based solely on automated processing that produce legal effects or similarly significant effects on healthcare users.
Analytics and advertising tools may produce metrics concerning visits and interactions, but they do not make clinical decisions or replace an assessment by a professional.
15. Amendments to the Privacy Policy
This Privacy Policy may be updated to reflect legal, technical or service-related changes.
The applicable version is identified by the date shown at the beginning of the page.
1. What cookies are
Cookies are small files or identifiers stored on a device when a person visits a website.
The website may also use similar technologies, such as local storage, tags, pixels and identifiers associated with analytics tools, external content or advertising campaigns.
2. Who uses cookies
The use of cookies on mater-clinic.com is managed by MaterClinic, Lda., without prejudice to cookies or technologies placed by third-party services effectively integrated into the website.
3. Categories of cookies used
Necessary cookies
These cookies are essential for the operation and security of the website and for managing user preferences. They may include cookies used to store choices made through the cookie banner or ensure essential functionality.
These cookies cannot be disabled through the preference manager where they are strictly necessary.
Functional cookies
These cookies enable additional functionality, such as remembering language preferences or displaying external content and services.
Where they are not strictly necessary, they must only be activated with the person’s consent.
Analytical cookies
These cookies make it possible to understand how the website is used, including the number of visits, pages viewed, traffic sources and technical performance.
They may include Google Analytics technologies and must only be activated after the applicable consent has been given.
Advertising cookies
These cookies may be used to measure campaigns, attribute conversions and, where the functionality is authorised and configured, personalise advertising.
They may include technologies provided by Google Ads, Leadzai or suppliers associated with the campaign. They must only be activated after the applicable consent has been given.
Unclassified cookies
These are detected identifiers that are still being reviewed.
No optional cookie should be deliberately activated before it has been identified, classified and associated with the correct purpose.
4. Services that may use cookies or similar technologies
Depending on the page visited and the functions that are effectively active, the website may use:
- CookieYes to record and manage consent choices;
- WordPress, Elementor and Polylang for the operation of the website, forms and language preferences;
- Google Analytics for usage analytics;
- Google Ads and Leadzai for advertising campaign measurement after the corresponding activation;
- YouTube where embedded videos are used;
- Google Maps or other embedded Google elements;
- Brevo in connection with the newsletter;
- Google reCAPTCHA, in the newsletter subscription form, to prevent automated submissions, which involves the transfer of technical data to Google.
The effective use of each service and the specific list of cookies must appear in the updated table below.
5. Consent and choices
On the first visit, optional cookies must remain disabled until the person has expressed a choice.
The cookie banner allows the person to:
- accept all cookies;
- reject optional cookies;
- select individual categories;
- save their preferences.
Refusing optional cookies does not prevent access to the website’s main content. Some external features, such as embedded videos or maps, may remain unavailable until the corresponding consent has been given.
6. Changing or withdrawing consent
Cookie choices may be changed or withdrawn at any time through the permanent cookie preferences icon displayed in the lower corner of the website
Withdrawal of consent does not affect the lawfulness of use previously authorised.
Cookies may also be deleted through the browser settings. However, browser settings do not replace the consent manager provided by the website.
7. External content
Embedded third-party content, including YouTube videos or maps, may allow those third parties to collect information about the device or visit.
Where this content may install optional cookies or establish tracking connections, it must remain blocked until the person has made the corresponding choice or be provided through an appropriate privacy-enhanced configuration.
8. Google Analytics, Google Ads and Consent Mode
Where they are used, Google Analytics and Google Ads must respect the preferences communicated through the cookie manager.
The technical configuration must send denied consent signals by default for analytical and advertising storage, updating them only after a positive choice has been made.
Consent Mode does not replace the cookie banner, transparent information or the blocking of technologies that require prior consent.
9. Cookie duration
Cookies may be:
- session cookies, which are deleted when the browser is closed;
- persistent cookies, which remain for the period specified in their configuration.
The specific duration of each cookie must appear in the table below and may be changed by the corresponding providers.
10. Cookie table
The automatic cookie table will be inserted here after the cookies used by the website have been scanned, identified, classified and technically validated.
11. Amendments to the Cookie Policy
This policy may be updated whenever services, cookies, pixels, scripts or other technologies are introduced or removed.
A new cookie scan must be carried out after the Leadzai script or any additional tool has been installed.
For questions concerning cookies or privacy, contact MaterClinic at materclinic2@gmail.com.