Terms & Conditions
Last updated: 16 September 2026
1. MaterClinic identification
The website mater-clinic.com is operated by MaterClinic, Lda. , Portuguese corporate tax identification number (NIPC) 519 070 224 , trading as MaterClinic , with its address and healthcare establishment at Rua Alexandre Cabral, no. 8C, 2820-508 Charneca de Caparica, Portugal.
The healthcare establishment is registered with the Portuguese Health Regulatory Authority (Entidade Reguladora da Saúde — ERS) under number E180391 and holds operating license number 26608/2026 .
Contact details:
Email: materclinic2@gmail.com
Telephone: +351 935 608 833 — call to a Portuguese mobile network.
The authority responsible for regulating healthcare services is the Portuguese Health Regulatory Authority, available at https://www.ers.pt/ .
2. Purpose and scope of these Terms
These Terms and Conditions govern the use of this website, requests for information or appointments, and the provision of services by MaterClinic.
Some services may be subject to specific conditions regarding their content, duration, price, travel costs, participation, payment or cancellation. These conditions will be provided before the appointment or enrollment is confirmed and supplement these Terms.
Any subsequent amendment to these Terms will not retrospectively change a contract that has already been confirmed.
3. Information provided on the website
MaterClinic endeavors to provide clear, accurate and up-to-date information. However, the educational content published on the website, blog, newsletter or social media is general in nature and does not replace an individual assessment, diagnosis, clinical follow-up or advice provided by a suitably qualified professional.
The provision of care depends on the individual circumstances, professional assessment, clinical indications and availability. No specific clinical outcome is guaranteed.
The website forms, email, telephone number and social media accounts are not emergency channels and do not guarantee an immediate response. In an emergency, call 112.
4. Requests for information, appointments and appointments
Submitting a form, email or message does not automatically confirm an appointment, home visit, session or course enrollment.
An appointment or enrollment is only confirmed once MaterClinic has expressly communicated that confirmation and the following have been agreed:
the requested service;
the date and time;
the location or format;
the price;
the payment conditions;
any applicable travel costs;
the applicable rescheduling, cancellation and refund conditions.
The person requesting the service must provide accurate information and the details needed to organize the appointment. Only the information necessary to respond to, confirm and provide the service should be submitted.
When an appointment concerns a child or another dependent person, the request must be made by someone legally entitled to do so.
5. Prices, payments and invoicing
Prices are provided before the service is confirmed and include all legally applicable taxes unless expressly stated otherwise.
Home visits may be subject to geographical limitations or travel costs. The coverage area, availability and any additional charge will be provided before confirmation.
The available payment methods and payment deadlines will be communicated when the appointment or enrollment is made. MaterClinic will not add any service or cost without prior information and acceptance.
An invoice or invoice-receipt will be issued using the details provided for this purpose.
6. Appointments and home visits
Appointments and home visits may be canceled or rescheduled without charge until 6:00 pm on the day before the appointment .
Requests must be sent to materclinic2@gmail.com or communicated using +351 935 608 833. Only the appointment details and the information needed to locate it should be provided.
When a cancellation or rescheduling request is received after 6:00 pm on the previous day, or in the event of a failure to attend without notice, a charge equal to 50% of the scheduled service price will apply.
If the service has been paid for in advance, MaterClinic may retain the applicable charge and refund the remaining amount. If it has not yet been paid, payment of the charge may be requested before a new appointment is confirmed.
The charge will not apply when the absence results from a sudden and unforeseeable event that objectively prevents attendance, provided that MaterClinic is informed as soon as reasonably possible. The circumstances will be assessed proportionately, and only the information strictly necessary to assess them may be requested.
As a reminder, MaterClinic normally sends an SMS at approximately 12:00 noon on the day before the appointment. The SMS is an additional reminder. The appointment and cancellation deadline remain valid even if the message is not received because of a technical failure, network unavailability, an incorrect telephone number or another circumstance not attributable to MaterClinic.
If a client expects to arrive late, MaterClinic should be contacted as soon as possible. To avoid affecting subsequent appointments, the service will generally end at the originally scheduled time. If the delay makes it impossible to provide the service properly or safely, it may be treated as a late cancellation and the 50% charge may apply, except in the event of a sudden and unforeseeable circumstance.
For home visits, the person who made the appointment must ensure that the address is correct and that someone is available to receive the professional at the agreed time. If the visit cannot take place because nobody is present, the address is incorrect or there is no response after reasonable contact attempts, this may be treated as a failure to attend.
7. Childbirth and Postpartum Preparation Courses
Before enrollment, participants will be informed of the program, duration, format, dates, location, price, conditions for an accompanying person and any minimum number of participants.
Enrollment is confirmed after an initial payment equal to 50% of the total price . The remaining amount must be paid before the course begins, unless a different payment arrangement has been agreed in writing.
Withdrawal before the course begins
When withdrawal is communicated at least seven calendar days before the course start date, all amounts paid will be refunded.
When withdrawal is communicated less than seven days before the course begins, MaterClinic may retain the initial 50% payment, taking into account the reserved place and organizational costs already incurred. Any amount paid in excess of that 50% will be refunded.
Alternatively, the participant may request a transfer to another course date or edition, subject to availability and the conditions of that course. The transfer is not automatic and requires confirmation from MaterClinic.
The initial payment will not be retained when withdrawal results from a sudden and unforeseeable event that objectively prevents participation, including a relevant change in clinical circumstances, hospital admission, premature birth or another event of comparable seriousness. The circumstances will be assessed proportionately.
Withdrawal after the course has begun
Once the course has begun, there is no automatic right to a refund for sessions already provided or sessions missed by the participant.
When withdrawal results from a sudden and unforeseeable event, MaterClinic will seek a proportionate solution. This may include transferring the participant to a future edition, allowing the participant to attend sessions that have not yet been provided, or refunding the amount corresponding to services that cannot be provided.
This provision does not restrict any mandatory statutory rights.
Absence and recovery of sessions
Absence from a session does not automatically entitle the participant to an individual replacement session.
Where another edition or group includes the same session and a place is available, MaterClinic may allow the session to be attended without an additional charge. If this is not possible, the relevant materials may be made available and questions may be answered within the scope and format established for the course.
For individual courses or sessions, rescheduling requests must be submitted by 6:00 pm on the previous day. Requests received after that time and failures to attend may be subject to a charge equal to 50% of the relevant session price, except in the event of a sudden and unforeseeable circumstance.
Replacement of participants
An accompanying person may be replaced provided that MaterClinic is informed in advance.
Replacement of the person enrolled as the main participant requires prior confirmation and will only be possible when permitted by the nature of the course, any personalization already carried out and the applicable personal data protection requirements.
8. Changes or cancellations by MaterClinic
MaterClinic may propose a change to the date, time, format or professional because of clinical circumstances, illness, professional unavailability, an insufficient number of participants or another relevant circumstance.
The change will be communicated as soon as possible. If the proposed alternative is not accepted, the client may request a refund of the amount corresponding to the service or sessions that have not been provided.
If MaterClinic permanently cancels a service or course without providing an alternative accepted by the client, all amounts paid for the service or sessions not provided will be refunded.
9. Refunds
Where a refund is due, it will, whenever possible, be issued using the original payment method within a maximum of 14 calendar days after the amount to be refunded has been confirmed.
MaterClinic may request only the information strictly necessary to issue and document the refund.
No refund will be issued for services already provided in full, sessions already held or cancellation charges legitimately applied, without prejudice to any mandatory consumer or patient rights.
10. Distance contracts and the right of withdrawal
Healthcare service contracts are excluded from part of the general rules governing distance contracts, including the general 14-day right of withdrawal provided under that regime.
Where, because of its nature, a course or other service purchased remotely is not covered by the statutory healthcare exclusion, the consumer will have a right of withdrawal in accordance with the applicable legislation.
If the consumer expressly requests that the service begin during the withdrawal period and subsequently exercises the right of withdrawal, the consumer may be required to pay an amount proportionate to the service already provided.
Where the service has been provided in full before the end of that period, following the consumer’s express request and prior acknowledgment that the right of withdrawal will consequently be lost, that right will cease in accordance with the law.
These provisions do not affect any cancellation conditions voluntarily offered by MaterClinic that are more favorable to the consumer.
11. Website use and intellectual property
Users must use the website lawfully and must not carry out any action intended to compromise its security, operation, availability or integrity.
The texts, images, educational materials, visual identity, logos and other content belong to MaterClinic or are used with permission. They may be viewed for personal use but may not be copied, altered, published, commercialized or used for other purposes without permission, except where such use is legally permitted.
12. Website availability and external links
MaterClinic endeavors to keep the website available and up to date, but temporary interruptions, technical errors or periods of unavailability may occur.
The website may contain links to websites operated by other organizations. Those organizations are responsible for their own content, services, security and policies. The presence of a link does not mean that MaterClinic controls or fully endorses the information provided by the external organization.
Nothing in these Terms excludes liability that cannot legally be excluded, restricts the rights of patients or consumers, or limits the liability legally applicable to the care provided.
13. Complaints and dispute resolution
Complaints may be submitted directly to MaterClinic using materclinic2@gmail.com or +351 935 608 833.
Complaints may also be submitted through:
the Complaints Book available at the healthcare establishment;
the Portuguese Electronic Complaints Book, available at https://www.livroreclamacoes.pt/ ;
the complaints channels provided by the Portuguese Health Regulatory Authority, available at https://www.ers.pt/ .
It is not necessary to complain to MaterClinic before using any of the legally available channels.
Where a dispute concerning the provision of healthcare remains unresolved, either party may request the intervention of the ERS Mediation or Conciliation System. This is a voluntary and free procedure. Information and forms are available at https://www.ers.pt/ and may also be requested by emailing mediacao@ers.pt .
For consumer services that are not excluded from the Portuguese Alternative Dispute Resolution regime, consumers may also contact the Lisbon Consumer Dispute Arbitration Centre, provided that its jurisdictional requirements are met:
Lisbon Consumer Conflict Arbitration Centre
Telephone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: https://www.centroarbitragemlisboa.pt/
The identification of these entities does not restrict access to the courts or make MaterClinic’s participation mandatory where the applicable procedure requires the agreement or consent of the parties.
14. Personal data and cookies
The processing of personal data collected through the website, contact requests, appointments and the provision of services is described in the Privacy Policy.
The use of cookies and similar technologies is described in the Cookie Policy. Preferences regarding optional technologies may be changed using the “Manage cookies” option available in the website footer.
Acceptance of these Terms and Conditions does not constitute consent to receive the newsletter, to personalized advertising or to the use of optional cookies.
15. Changes to these Terms
These Terms and Conditions may be updated to reflect legal, technical or service-related changes.
The applicable version is identified by the date of the latest update. Any changes will apply prospectively and will not retrospectively alter contracts already entered into.
16. Applicable law
These Terms and Conditions are governed by Portuguese law, without prejudice to any mandatory rules protecting consumers and patients.
The courts with jurisdiction will be determined in accordance with the applicable legislation. Consumers will not be required to accept an exclusive jurisdiction other than that granted to them by law.